Adobe Capture Not Saving Image As Transparent Vector

Forum|Forum|8 years ago
March 2, 2017
3 replies
6075 views

My adobe capture on my phone is no longer saving my images as a transparent vector. They now have a white block around them. I didn't make any changes. I don't see a way to fix it. I need help as I need them to be transparent. Thanks!

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Correct answer Sue Garibaldi

Adobe Draw will not work on my phone. I've tried several times and it just comes up blank - everything is missing from it Can I use adobe draw on my laptop?

Melinda.

Hmmm... No. Sorry. It's only for mobile.

I've heard previously, from a couple of people with the Galaxy S5 who haven't been able to install the app (I guess there are a couple of models that just don't work with it) but there was a new update (3.1.65) released last week, have you given it another shot?

Sue.

ArtByJFM

Participant

I’m also having the same problem. I have been using the Adobe Capture app to make images I’ve drawn be transparent for logo design and recently I discovered all my transparent images on my iPhone 7 have suddenly become non-transparent (with white backgrounds). I tried making a new one and it keep saving to the camera roll with the white background, but the ones I already have in my Adobe library that were created in the past will save as transparent to my camera roll if I save them as new images. But my new designs will not. Something happened recently (an update?) because I also had to re-sign in on all my Adobe apps.

Sue Garibaldi

Community Manager

Hi Jeff.

I'm sorry things aren't saving as they have been.

But, nothing's changed in the app. And as far as I remember, shapes have never had a transparent background when saving to the camera roll. I asked the product team about this and they have a couple of questions:

What version of Capture are you using?

What version of iOS are you on?

Was it just in this most recent version that you noticed the difference in the saves?

Can you send me screenshots, through the in-app feedback, of two different saves: one when you were happy with the save and one that's more current that you're not happy with? (To send feedback through the app tap the Capture icon, then Send Feedback).

The Capture team would like to look into this, so please let me know.

Sue.

N

nicolesdebono

Participant

I too am facing this issue!

I used to be able to save images without a background - but now any image I save has a white background! It's really annoying because I would have to use multiple apps to simple scan a drawing without a background to use in other drawing apps. I use Adobe Capture to digitise my drawings and never had this issue until now. It is true that before Adobe Capture allowed you to savev without a transparent background so I dont know why this changed!

Sue Garibaldi

Community Manager

Hi Melinda.

Sorry for taking so long to respond.

My understanding is that nothing has changed in the app (either on iOS or Android), can you tell me how you're saving the image and what device you're using?

Sue.

M

melindat43608561Author

Participating Frequently

Thanks I follow the arrow in the top right. I change the name of the shape to what I want it to be and then click the check mark in the upper right. I haven't changed anything I'm doing. I've uninstalled and reinstalled the app and it's still saving with a white background I'm using a Samsung Galaxy S5. I appreciate your help