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M
mhmah
Participant
November 13, 2019
Question

Adobe Capture on Iphone logins in to old account, no way to change to a new login

  • November 13, 2019
  • 2 replies
  • 281 views

I used to be able to sign in to an account of my choosing for adobe capture, but now it automatically sign sme into my old adobe account and there is no way to change this. I cant find a logout button either so i end up having to delete the app.

 

When I press Sign in with adobe ID it just logs me in automatically without letting me put in my credntials. How can i stop this?

 

This topic has been closed for replies.

2 replies

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 14, 2019

Hi Mhmah. 

 

In addition to what Michael's said, one thing that might be helpful to know... 

 

If you have other Adobe apps on your device, into which you're signed in with this old account, Capture will automatically use the log-in credentials for that account whenever you sign in. 

 

So, to switch accounts, check any other Adobe apps on your device to see what info those apps are using. Sign out of whichever apps are using your old information. 

 

Sue.  

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
November 13, 2019

Signing out of Capture is pretty straightforward, if you know where to look. You need to exit from the camera view and:

 

1. Tap your picture/avatar to open the Settings

2. Tap the arrow next to your name to access your acccount details

3. Tap Sign Out. Then you'll be prompted to sign back in.

 

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