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SMJabaut
SMJabaut
Participant
October 30, 2017
Answered

Adobe Capture - This app is not compatible with your device (iPhone 5 - iOS 10.3.3)

  • October 30, 2017
  • 1 reply
  • 975 views

Not sure what the issue is?  Trying to install Adobe Capture CC and I keep getting the error Cannot Download - This app is not compatible with your device.   I have an iPhone 5 with iOS 10.3.3 installed.

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Hi Shayne.

    I'm sorry. Version 3.0.1 of Capture only supports 64bit devices; the iPhone 5 is a 32bit device so version 2.8 will be the last version can be installed on it.

    I hope that helps clear up the confusion.

    Sue. 

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    October 30, 2017

    Hi Shayne.

    I'm sorry. Version 3.0.1 of Capture only supports 64bit devices; the iPhone 5 is a 32bit device so version 2.8 will be the last version can be installed on it.

    I hope that helps clear up the confusion.

    Sue. 

    SMJabaut
    SMJabautAuthor
    Participant
    October 30, 2017

    Is there anyway to get version 2.8 as  I've never downloaded it before.

    The app description said it was compatible with iPhone 5's hopefully that's corrected to stop the confusion.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 30, 2017

    Shayne.

    I'm sorry. No, 2.8 is no longer available.

    The list of compatible devices doesn't include iPhone 5, but it would probably be more clear if it said that 32bit devices were no longer supported; I'll mention this to the product team.

    Sue.

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