Adobe Capture unable to export due to malfunctioning CC License

Question

Whenever I try to export something that I had captured using Adobe Capture, I got a notification popping op telling me that I have to become a member of the Adobe Creative Cloud to use this function. What's so strange about this is that I am an Adobe Creative Cloud member, with a paid subscription, but still I am being locked out of these features. I'm using Adobe Capture on an Android device.

Michael J. Hoffman · Accepted Answer

Where am I supposed to see that?Hi Kingties,You can find the details of your account and what is included by your level of subscription by doing the following:1. Sign in at Adobe.com and click "Manage Account."2. In the Plans and Products section, click "Manage Plan."3. Details about your plan, including apps that are part of your plan, are shown.

Michael J. Hoffman · Answer

Hi Kingties,Are you actually signed in with your CC account on your device? Tap the settings icon in the upper left and you should see your account details. If you aren't signed in, that may be all that is required. If you are already signed in, I'd recommend signing out and then signing back in. Also please make sure that your Adobe ID used on the Android device for the Capture app is in fact the same Adobe ID that is linked to your CC subscription.All basic stuff, I know, but we have to rule that out before diving in further Mike

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded