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Participant
October 31, 2017
Question

Can't sign in or up in Samsung Galaxy S8

  • October 31, 2017
  • 1 reply
  • 780 views

UPDATE SOLVED

It seems that the fields to sign in/up are there, they are just "hidden" or "secret" after tapping around in the screen I managed to click inside one of the fields and that triggered the keyboard and showed the whole login process, in case somebody else is suffering the same problem.

Hi.

I was just trying to use Capture CC for the first time.

I installed the app on my Android Samsung Galaxy S8 and when I open up it takes me to the initial screen where I should be able to sign in/up, when I click on any of the options it just goes into a white screen that shows  a loading spinning blue circle for a couple of seconds then it goes away and remains white with just a close option on the top left corner, nothing else happens, no chance of entering my Adobe ID or to try to create a new one, nothing.

I have tried using it over my WIFI and over my 4G connection in case there was something stopping from the WIFI side of things but nothing goes through, it's just a white screen.

Any ideas/suggestions?

Thank you very much.

Eduardo

Message was edited by: Eduardo Skinner

This topic has been closed for replies.

1 reply

Sue Garibaldi
Community Manager
Community Manager
October 31, 2017

Hi Eduardo.

I'm sorry it was so difficult to create an account. Usually when there's a blue spinner, it means that the app can't connect to the network. Sometimes that means just a bad wifi/data connection. Sometimes it requires force-quitting the app, sometimes restarting the device, and sometimes just waiting...

But I'm glad you were finally able to create an account.

Sue.