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daniellauwers
daniellauwers
Participant
August 28, 2020
Question

Cannot import jpg files in Adobe Capture

  • August 28, 2020
  • 2 replies
  • 351 views

I installeren Adobe Capture on an Android Samsung tab S6. It's impossible to import an existing jpg picture in Adobe Capture. I cannot select any image.

Help?

    This topic has been closed for replies.

    2 replies

    daniellauwers
    daniellauwersAuthor
    Participant
    August 28, 2020

    1. Open Adobe Capture

    2. Click the + button

    3. Click Import image

    4. Click Filmrol

    5. Than a window with recent images from the local gallery opens 

    6. Problem: I can't select an image from the local gallery 

     

    Grtz

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    August 31, 2020

    Hi Daniella.

     

    We aren't able to reproduce this so a couple more questions:


    What version of Capture are you  using?

    Have you double-checked your permissions?

    Are you  seeing any sort of error message when the import fails?

    Can you confirm whether you're seeing ‘+’ button for import?

     

    Let me know what you find. 

     

    Sue.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    August 28, 2020

    Hi Daniel. 

     

    Please tell us the steps you're using and the location from which you're trying to import the image so we can help figure out what's going wrong. 

     

    Sue.

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