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A
Amber Gonzales
Participant
April 14, 2023
Question

Capture crashes when saving

  • April 14, 2023
  • 2 replies
  • 414 views

Adobe Capture crashes almost every time I try to save a shape. I end up redoing everything at least 5 times and just keep going until it sticks.. but it's getting old and ready to delete the program if this bug won't be fixed. 

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    2 replies

    Anubhav_Jain
    Adobe Employee
    Anubhav_Jain
    Adobe Employee
    April 27, 2023

    We are sorry to heaer about the issue you are facing. Please help with below as that will help us looking into it further -

    1. Does it happen for every image?

    2. Please share a few images for which it creates this issue.

    3. Please try creating anything other than a SHAPE, this will help us figure out if issue is with recommendation system or something else.

    4. Please share if this is happenning on iOS or Android

     

    Regards

    Anubhav

      A
      anubhavjain31
      Participant
      April 27, 2023

      Sorry to heaer about the issue you are facing. Please help with below as that will help us looking into it further -

      1. Does it happen for every image?

      2. Please share a few images for which it creates this issue.

      3. Please try creating anything other than a SHAPE, this will help us figure out if issue is with recommendation system or something else.

      4. Please share if this is happenning on iOS or Android

       

      Regards

      Anubhav

      F
      frankt50949339
      Participant
      April 26, 2023

      Same here. Every time I try and save a shape the last two days. Capture crashes when I go and save it. It seems while it is trying to show me the other things that it found. While it is loading those images it craps the bed.

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