Skip to main content
Participant
August 7, 2018
Answered

Capture quality is bad

  • August 7, 2018
  • 1 reply
  • 463 views

For about 2 months now when I try to take a picture of my drawing using shapes, the image is super blurry and unusable. I can use a picture I've already taken but even then it's really bad quality. I'm not sure if it's a problem with the devices I'm using but I've tried using 2 different phones and the cameras for them work fine in general.

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Hi A.gq.

    I'm sorry the quality has gotten so bad.

    Would you send me a message through the in-app feedback so I can see your app/device information? Tap the gear icon in the upper left corner of the app then Send Feedback.

    That way I'll be able to gather all of your information, and any screenshots you want to send, and get it to the product team.

    Sue.

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    August 7, 2018

    Hi A.gq.

    I'm sorry the quality has gotten so bad.

    Would you send me a message through the in-app feedback so I can see your app/device information? Tap the gear icon in the upper left corner of the app then Send Feedback.

    That way I'll be able to gather all of your information, and any screenshots you want to send, and get it to the product team.

    Sue.