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kavlito
kavlito
Participant
October 13, 2020
Question

Capture quit syncing

  • October 13, 2020
  • 1 reply
  • 923 views

My Adobe Capture stopped syncing after first use. The first day I used it I collected 80 patterns and synced to CC fine. The 2nd day I collected 140 more patterns and none of them will sync. 

 

Hardware: Pixel 2XL, Android 11 - everything up to date

 

I have only one Adobe CC account with 248mb of 20GB used. I have logged Capture out and back in many times, forced library to sync 100's of times, changed wifi networks, checked CC library online and only have the first 80 files, Force Stop'd the app, cleared the app cache, rebooted the phone... everything but uninstall because I'm afraid to lose the 140 patterns.

 

I don't know what else to do, except cancel Adobe CC and give up and go back to manual creation that's far less stressful and develops the creative mind. Maybe that's what the universe wants me to do...

    This topic has been closed for replies.

    1 reply

    N
    Adobe Employee
    Nishant Rai
    Adobe Employee
    October 16, 2020

    kavlito,

    Sorry to hear you are facing issues while using the Capture app. In order to solve this issue, I would like to figure out what is happening.

    First, can you check a couple of things for me:

    * When you log in to Adobe Creative Cloud can you see any of your Capture libraries?

    * Check your wifi/data connection; use your mobile browser (on the same device) to navigate to any site that isn't cached.

    * Try forcing sync in the problem library; swipe/pull down from top to bottom in library that won't sync. Then try logging in to Adobe Creative Cloud to see if your wok has synced.

    * If the above steps don't solve the issue, can you check if syncing is blocked for the newly created patterns in the problem library as well as in the new library?

    * Do you see any blank pattern(while/grey) thumbnail in your library? 

     

    Let me know how things are going.

     

    Nishant.

      X
      Xhico
      Participating Frequently
      October 30, 2020

      I'm having similar issues. My Capture is working on my iPhone to create content. It seems to exist in my Libraries. However, recently certain libraries don't seem to sync. I still have content form a couple days ago that won't sync. I've tried to turn off my cellular data and only use WiFi. In CC app on desktop it doesn't show those libraries either, but when you click the cloud icon it says everything is synced. But it's not.

       

      I have tried everything you have suggested and I have had no luck getting my Libraries to show up in my CC desktop or AI.

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