Participant

Question

Capture will not access my albums on my ipad

Forum|Forum|5 years ago
September 27, 2020
2 replies
1043 views

After updating my iPad to iOS 14, Adobe Capture will not import photo from my albums. It allows me to go to the all photos album, and will import from there, BUT when I try to select a specific album, it quits and returns to the "take photo" screen.

Is there a solution for this?

This topic has been closed for replies.

stepl21700785

Participant

I am having the same exact issue after upgrading to iOS 14 and updating capture. On my library screen if I try to select images from my camera roll, if I click on the recent library I might be able to get one or two images to open before it will crash back to the library page. Once it does that, I can keep clicking on the camera roll and it crashes back to the library page. Also close out the program power off the iPad power it back up, I can sometimes repeat the process again with the same result. Sometimes I can't get it open at all. It just goes straight to crashing back to the library page. And if I try to select one of my specific folders on my camera roll, as opposed to the recents folder, it crashes to the library page immediately. I have tried all the suggestions you gave the previous person and I have not been able to solve the problem.

Sue Garibaldi

Community Manager

Hi Stepl.

Sorry Capture isn't working correctly.

Since there are multiple locations from which the iOS Photos can be accessed, it would be extremely helpful if you would do a screen recording so we can see exactly what's happening and also where and when it's happening. Here's a quick tutorial for how to do that on an iPad: https://support.apple.com/en-us/HT207935

Please don't post the video here but send it to us through Capture's in-app feedback (to do that, tap the CC avatar in the upper left corner of the app, then from the Settings menu tap Send Feedback.

Thanks for your help with this.

Sue.

stepl21700785

Participant

Okay you're going to say this is crazy, but I tried to record what was happening as you requested.

When I have the iPad recording the screen, I run Capture app start from the "my library" screen and I can access ANY of my camera roll folders, not just the recent ones which occasionally works, but any of them.

So I am thinking "Hey, it works now! great!"

So I turn off the camera thinking it's fixed itself somehow, and when I run Capture and try to load an image from my camera roll, it goes right back to crashing to the my library screen in Capture when I try to access the camera roll.

I start to record a second time, and it works fine.

I stop recording, and it crashes.

I did this cycle 3 times.

So I cannot send you a recording of the problem because it goes away when I'm recording.

So now what?

Sue Garibaldi

Community Manager

Hi.

This may have something to do with iOS 14's additional user privacy controls that allow users to further control access to Photos.

Please check iOS Settings > Capture and check the permissions you've granted for Photos.

Let me know if it's still not working so I can ask the Capture team to look into it.

Sue.

A

AkatallpaulAuthor

Participant

I’ve allowed Capture access to all photos.

I deleted the app and reinstalled it.

Still won’t let me choose image from a specific album. Only works when selecting from the general All Photos album.

Sue Garibaldi

Community Manager

Hi.

I'm unable to test this on my device, but I've let the Capture team know that, since installing the iOS 14 beta, you're unable to access all of the albums in your Photos app.

Sue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded