Skip to main content
Participant
December 31, 2017
Answered

Does not work on 2 devices at the same time

  • December 31, 2017
  • 1 reply
  • 338 views

First I installed it on my iPhone and saw the libraries in the illustrator on my laptop.

Then I installed the application on the iPad and made some patterns, and I see them in the illustrator, but now I don't see the patterns and colors from the iPhone

What should I do to see all the libraries on all devices?

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Hi Oksa-Na.

    Sometimes it takes a bit of time for multiple devices/computers to sync.

    Please sign in with your Adobe ID to http://assets.adobe.com/assets/libraries and make sure you can see all the assets (from both of your devices) there.

    If you can't see all assets from both devices, first make sure you're signed in with the same Adobe ID to both devices. Then leave the apps open over a good wifi network until they sync to assets.adobe.com. Once you can see all of the assets on the site, they should also sync to both devices as well as to the Libraries panel in the desktop apps.

    Let me know if you're still having trouble with the syncing.

    Sue.

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    January 1, 2018

    Hi Oksa-Na.

    Sometimes it takes a bit of time for multiple devices/computers to sync.

    Please sign in with your Adobe ID to http://assets.adobe.com/assets/libraries and make sure you can see all the assets (from both of your devices) there.

    If you can't see all assets from both devices, first make sure you're signed in with the same Adobe ID to both devices. Then leave the apps open over a good wifi network until they sync to assets.adobe.com. Once you can see all of the assets on the site, they should also sync to both devices as well as to the Libraries panel in the desktop apps.

    Let me know if you're still having trouble with the syncing.

    Sue.