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C
cgijzen
Participant
January 13, 2019
Question

Fairphone 2 - Android 7 compatible with Capture? When or never?

  • January 13, 2019
  • 1 reply
  • 948 views

Hi,

I'm using a Fairphone 2

tech specs here

https://support.fairphone.com/hc/en-us/articles/203478389-What-are-the-technical-specifications-of-the-Fairphone-2-

though now upgrated to Android 7.1.2 Nougat

I was looking forward to using Capture on this device, unfortunately it turns out the device is not compatible.

1. Since the Fairphone is a modular phone: any measures known I could take to make it compatible?

2. Might Capture-upgrades in the near future solve Adobe's/Capture's team's problem here by any chance?

Request to Adobe: It would be wonderful if you could make your product work on the Fairphone! Can you do that?

Suggestion to Adobe: be more transparant about your products by publishing a list of devices that are known to actually work or not work with your products.

Thanks for any helpful reply,

Cas

This topic has been closed for replies.

1 reply

Sue Garibaldi
Sue Garibaldi
Inspiring
January 15, 2019

HI Cas.

Sorry for taking so long to respond. The product team said that based on your device specs (ARMv7 architecture and API>21) that Capture should be supported on your device.

He asked if you could share the device specs extracted from the CPU-Z app so he can try to determine why your device is showing as not supported.

Sue.

C
cgijzenAuthor
Participant
January 16, 2019

Hi Sue, Thanks for your action and reply :-)

There it is. Hope this helps, you and the product team thanks for trying !

Looking forward to next message,

regards Cas

Sue Garibaldi
Sue Garibaldi
Inspiring
January 16, 2019

Thank you Cas.

I'll pass this along and let you know as soon as I hear something back.

Sue.

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