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Participant
February 2, 2021
Question

I almost always get the "Unable to apply smoothing error"

  • February 2, 2021
  • 1 reply
  • 646 views

I love Adobe Capture. It has seriously helped me so much as an artist to covert simple one-line drawings into beautiful vector files. 

 

I always use "Shapes", then I refine, and then I go to smooth. Smooth is where the problem is. I personally never turn the Smooth to "On" because I have found that leaving it "off" still applies a small but perfect amount of smoothing. However, my problem is that when I go to smooth it always says it cannot apply smoothing and I should refine the shape.

 

I always make sure that my phones have free RAM when I do this. This happens to me on a Samsung 20 Ultra and also a Google Pixel 5. I CAN get this to process on my IPad Pro but when I use that, it will always leave a small, random, artifact in the picture as soon as I go to smooth section. Please HELP!

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    1 reply

    Adobe Employee
    February 2, 2021

    Hello Tyler,

    I am sorry that you are facing this issue.

    Can you please share the original image from which you are creating this shape or is it happening with all the images?

    Please make sure you are on the latest Capture application Version. 

     

    Regards,

    Shivam

    Tyler5FEAAuthor
    Participant
    February 2, 2021

    Anubhav_Jain
    Adobe Employee
    Adobe Employee
    February 2, 2021

    Thanks, this has helped us reproduce the issue. We will be investigating it further and come back with next steps.