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Keastab
Participant
October 1, 2019
Question

I have an andriod phone 6.0.1 and Capture worked for a bit, re-installed it and now it won't load .

  • October 1, 2019
  • 2 replies
  • 314 views

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    2 replies

    K
    KeastabAuthor
    Participant
    October 9, 2019

    Just updated the App and it loads now, does the sync settings get better? I wasn't able to synce to the cloud the last couple of pictures I did before the app crashed on me. that was one of the reasons I updated to the version that crashed my phone. this version loads, but I have not tried to save any pictures yet

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 9, 2019
    Glad the update worked Keastab. A lot of people try to do it over data but sync works best over a wifi network. Is that what you're on?
    K
    KeastabAuthor
    Participant
    October 9, 2019
    Yes I only allow synce or data transfers over wifi. It saves me a lot of hassle(and battery life) if I'm in a remote location working and no access to wifi so the phone doesn't drain the battery
    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 3, 2019

    Hi Keastab.

    The team discovered a bug in the current version of Capture that was crashing the app (on launch) on Android 6.0 and has released an update with a fix. It should be available to you in the PlayStore sometime tomorrow. 

    Install it when you see it and let me know if it resolves the problem you're having. 

    Sue. 

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