I have an andriod phone 6.0.1 and Capture worked for a bit, re-installed it and now it won't load .

Forum|Forum|6 years ago
October 1, 2019
2 replies
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I

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Participant

Just updated the App and it loads now, does the sync settings get better? I wasn't able to synce to the cloud the last couple of pictures I did before the app crashed on me. that was one of the reasons I updated to the version that crashed my phone. this version loads, but I have not tried to save any pictures yet

Sue Garibaldi

Inspiring

Glad the update worked Keastab. A lot of people try to do it over data but sync works best over a wifi network. Is that what you're on?

K

KeastabAuthor

Participant

Yes I only allow synce or data transfers over wifi. It saves me a lot of hassle(and battery life) if I'm in a remote location working and no access to wifi so the phone doesn't drain the battery

Sue Garibaldi

Inspiring

Hi Keastab.

The team discovered a bug in the current version of Capture that was crashing the app (on launch) on Android 6.0 and has released an update with a fix. It should be available to you in the PlayStore sometime tomorrow.

Install it when you see it and let me know if it resolves the problem you're having.

Sue.

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