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Fredzily
Fredzily
Participant
April 22, 2019
Question

Impossible to use materials created with Adobe Capture inside Adobe Dimension

  • April 22, 2019
  • 1 reply
  • 594 views

Hi there,

I can create materials with Adobe Capture and my smartphone (Google Pixel 2) but I can't use them inside Adobe Dimension (material invalid or corrupted...)

I have tried to change the resolutions and the ratios (4:3/16:9), with and without HDR or HDR+... The same error message. Frustrating!!!

Could you help?

Thank you!

    This topic has been closed for replies.

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    April 22, 2019

    Hi Frédéric.

    I'm sorry this isn't working.

    I'm not sure what's going wrong; I did hear it from one other customer but never got further information... The first thing I need is your complete device information (which will automatically populate an email if you send it through the in-app feedback).

    If you have email set up on your device, just tap the icon in the upper left of the screen then Send Feedback. As soon as I get it I'll send it right over to the product team.

    Sue.

    Fredzily
    FredzilyAuthor
    Participant
    April 22, 2019

    Hi,

    I just sent a message via the feedback option inside Adobe Capture... With screenshots.

    Thank you.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    April 22, 2019

    Hi Frédéric.

    Thank you. I just saw it and I'm just responding right now.

    Sue,.

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