IOS app does not work after latest update

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The app shows a dialog box that immediately gets hidden by a window with a tip. The window cannot be dismissed and the controls in the app do not work.

https://www.dropbox.com/s/txx50whbekt589e/RPReplay_Final1575706307.mov?dl=0

Performance

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Abhishek VermaCorrect answer

Adobe Employee

Hi,

We are sorry for the inconvenience caused. This is a known bug and we are working on a fix for same. You would have faced a crash earlier, on relaunching the application, the 'send report' alert got triggered and got blocked by the helping tip.

Could you please try uninstall/reinstall capture app? Hope this helps.

Thanks for posting feedback. Its very valuable for us.

Abhishek

A

Abhishek VermaCorrect answer

Adobe Employee

Hi,

We are sorry for the inconvenience caused. This is a known bug and we are working on a fix for same. You would have faced a crash earlier, on relaunching the application, the 'send report' alert got triggered and got blocked by the helping tip.

Could you please try uninstall/reinstall capture app? Hope this helps.

Thanks for posting feedback. Its very valuable for us.

Abhishek

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V

vmorillaAuthor

Participant

Thanks. Uninstalling and reinstalling it fixed the problem

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