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therosewidow
therosewidow
Participant
August 21, 2017
Answered

LG Stylo Not Compatiable?

  • August 21, 2017
  • 4 replies
  • 1349 views

Hello! My phone is an LG Stylo, running Android 5.1.1.

I was able to install Adobe Sketch with no issue but it is telling me my device does not support Adobe Capture CC. Any plans to bring it to the LG Stylo soon?

Or is it available currently on the LG Stylo 2?

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Hi KaiiArts

    I don't know whether this will change with a future version Draw, but during testing the team experienced extensive drawing and rendering issues on the LG Stylo so it was explicitly disabled in the PlayStore.

    I'm sorry.

    Sue.

    4 replies

    inco80
    inco80
    Participating Frequently
    October 28, 2017

    I use a samsung galaxy s4. 44.2  and get the same msg my device and capture  arent compatible. I rent the adobe suite every month but would love capture on my phone.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 30, 2017

    HI ICN.

    Are you referring to Capture CC or Adobe Draw? If it's Capture you're trying to install, can you try updating your operating system? Capture is not supported on any operating system below v5.0.

    Let me know if I've misunderstood.

    Sue.

    K
    KaiiArts
    Participant
    September 11, 2017

    Hi i kinda have the same issue aswell i would have made a new post but i dont know how i looked srry.. I figured they are kinda the same so anyways

    I have the Lg g stylo 2 running 6.0.1 and i went to download Adobe Illustrator draw but it says my device isnt compatible... On the app store its on update 3.3.64 will it be available soon?

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    September 12, 2017

    Hi KaiiArts

    I don't know whether this will change with a future version Draw, but during testing the team experienced extensive drawing and rendering issues on the LG Stylo so it was explicitly disabled in the PlayStore.

    I'm sorry.

    Sue.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    August 22, 2017

    Hi RoseWidow.

    The product team asked for the full name of your device... apparently Capture is supported on the LG Stylo 3, the LG Stylo 3 Plus, the G Stylo, the Stylo 2 V, but not supported on the LG G Stylo.

    Let me know.

    Sue.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    August 21, 2017

    Hi RoseWidow.

    Hmmm... I don't know. Let em check with the product team about this.

    I'll post as soon as I hear back.

    Sue.

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