Skip to main content
emmmol
emmmol
Participant
February 13, 2020
Question

Lost shapes in library?

  • February 13, 2020
  • 1 reply
  • 376 views

Hi, 

Last night i sorted my capture shapes into two different new folders through my capture app on Android. And today many of them are gone. I have 4 folders in total, and i can't find my shapes anywhere. The two New folders i created are still there and they have some of the files left in them. I can't see the lost shapes in my "creative cloud" app either.  I really need all my files back. I tried logging out and back in, and to restart my phone. I feel dumb, what happend? 

This topic has been closed for replies.

1 reply

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
February 13, 2020

Emmmol.

 

Please message me through the in-app feedback (I'm going to need to see all of the device/app information that will automatically populate that email). 

 

You don't need to repeat this entire posting but do let me know that I'm understanding correctly... You can no longer see these shapes either in the app? Or on https://assets.adobe.com/libraries?

 

Sue.

 

emmmol
emmmolAuthor
Participant
February 13, 2020

That's right. I can se two more files when clicking your link, but i can't open those two. The others are the same as in the app. 

 

How do i message you personaly through the in-app feedback? 

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
February 13, 2020

Emmmol. 

 

I'll see it. No need to send it to my attention. 

 

So you can see the new folders at the link but nothing is in them?

Can you see those folders on your device? Is nothing in them there as well?

 

Sue. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices