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lesliew97484591
lesliew97484591
Participant
February 7, 2022
Question

No previews for Shapes created by Adobe Capture in Libraries on assets.adobe.com

  • February 7, 2022
  • 2 replies
  • 601 views

I see Library previews in Creative Cloud desktop, in the Library panels in Photoshop and Illustrator as well as on my iMac, iPad and iPhone. The reason I like this is that I can see the image from Adobe Capture in greater detail if I double click on it. When I visited assets.adobe.com a couple of weeks ago, all was well. Now, the only svgs I can see are those that I've uploaded to the Libraries myself. All other svgs are from the Capture app and preview as a document icon. (See attached.)

 

I chatted with tech support on Friday but they had no answers.

 

Can anyone help?

    This topic has been closed for replies.

    2 replies

    lesliew97484591
    lesliew97484591Author
    Participant
    March 10, 2022

    UPDATE: I checked my Adobe Capture libraries on assets.adobe.com last night, March 9. All my assets are now viewable! I had nothing to do with this change so this must have been facilitated through Adobe's efforts. Many thanks.

    Laura Coyle.
    Community Expert
    Laura Coyle.Community Expert
    Community Expert
    March 11, 2022

    YAY! I just checked, and same for me - it's back! Thanks for the update, I'm so glad to know I can see my shapes now on the web.

    Laura Coyle.
    Community Expert
    Laura Coyle.Community Expert
    Community Expert
    February 13, 2022

    Wow, I just checked, and the exact same thing is happening to me. I had not noticed it, because I'd been primarily been using the desktop CC app and the Libraries. Something seems to be wrong with assets.adobe.com - this is the case across all my libraries with shapes in them.

     

    I just posted on User Voice to report it as a bug - if you want to upvote, here's the link:

     

    https://creativecloudassets.uservoice.com/forums/905281-report-bugs/suggestions/44792500-capture-shapes-not-visible-in-assets-adobe-com-lib

     

    lesliew97484591
    lesliew97484591Author
    Participant
    February 13, 2022

    Thanks for posting, Laura. I was unaware that creativecloudassets.uservoice.com existed. I signed up, upvoted, and added my comment to yours.

      Laura Coyle.
      Community Expert
      Laura Coyle.Community Expert
      Community Expert
      February 23, 2022

      Thank you for doing that! Just checking in and the problem persists. Here's hoping it gets resolved soon!

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