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T
Truco
Participant
June 24, 2020
Question

No puedo ver algunas formas en mi biblioteca

  • June 24, 2020
  • 1 reply
  • 421 views

Hola, quiero saber cómo hago para recuperar o poder ver formas que guarde en mi biblioteca pero que ahora no aparecen allí... en el número de archivos que marca el título de la biblioteca si están contadas estás formas. Están como bloqueadas, ayuda por favor!! 

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1 reply

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
June 24, 2020

Hi. 

 

I'm sorry you're unable to see all of the shapes in your library. I have a couple of questions:

 

* Are you not seeing the shapes when you look in the library on your device? Or are you not seeing them in the Libraries panel of other applications (like Photoshop) or when you sign in to https://assets.adobe.com/libraries? Please sign in to https://assets.adobe.com/libraries and check whether they show up there.

* Do you have more than one library where these shapes may have been saved? 

* Do you by any chance have more than one Adobe ID/Creative Cloud account? The libraries from one account cannot be viewed from a second account.

* How many shapes are missing? And how many shapes are in the library (approximately)?

 

Please let me know what you find so I can help figure out what's going wrong. 

 

Sue.

    T
    TrucoAuthor
    Participant
    June 29, 2020

    Entre desde el link y pude ver  algunas de las formas que no aparecian en la biblioteca de adobe capture, aunque aún falta una... puede ser que no se haya guardado por algún problema del programa?

    Gracias por la ayuda!

    Truco👋

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    June 29, 2020

    Hi. 

     

    Good. I'm glad you found your work.

     

    About the one shape...

    It's possible that it just hasn't had an opportunity to sync to Creative Cloud. Do you see it on your device? If you do, leave the app open over a wifi network and it should sync up to the cloud. 

     

    Let me know if the shape isn't showing on your device either (it's possible it was not saved). 

     

    Sue.

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