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tonyLa2red
Inspiring
April 16, 2017
Answered

Not working anymore

  • April 16, 2017
  • 1 reply
  • 499 views

Since the latest update (version 2.5) the app refuses to start properly. When starting it shows the startup screen and after a few seconds it returns showing my homescreen on both my iphone 5s (ios 10.3.1) and ipad 3 (ios 9.3.5)

    This topic has been closed for replies.
    Correct answer tonyLa2red

    Sue,

    I tried something more drastically: removing the app from each device and reinstall it again. Now the app seems to work fine.

    Thanks again for your time.

    Tony

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    April 17, 2017

    Hi Tony.

    Sorry you're having trouble with the app. It may have something to do with the age of your devices. Can you try a couple of things to see if it helps?

    * Try force-quitting all the other apps that are running in the background on your device (double-tap the home button, swipe up on all other apps).

    * Try deleting any unnecessary apps, photos or text messages to see if that frees up some space on your device.

    Let me know if either of those help.

    Sue.

    T
    tonyLa2redAuthor
    Inspiring
    April 17, 2017

    Hi Sue,

    Thank you for looking into the problem. I tried your suggestions already before posting the problem. It did not get the app working.

    I know both my devices are not the latest apple device, but according to the compatibility requirement information the ios 9 is the least required for the app. Both my devices meets that requirement. I can understand why it is not working on the ipad (it IS old and no longer possible to upgrade the ios), but my iphone is using the latest ios available.

    Tony

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