Skip to main content
Athers
Athers
Participating Frequently
November 21, 2021
Question

Problem with Text Capture

  • November 21, 2021
  • 2 replies
  • 437 views

Hi I am trying to 'capture texts' in order to identify a font using 'Capture'.  Up until recenty this was working fine, I would take a photo, it would identify the font and then give me a preview of the font, which I could then import to photoshop.  Today (and on both of my phones) Capture is identifying the font, but I then get the message 'Preview not available and no matter what fonts I try to 'capture', at what size or resolution, I get the same message.  Help greatly appreciated

    This topic has been closed for replies.

    2 replies

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    November 23, 2021

    Dear User,

    Thanks a lot for your patience. We are happy to inform you that we have restored back Type service. You can re-tigger your Type workflow.

    Please let us know if you still faces an issue.

     

    Thanks,

    Capture Team

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    November 22, 2021

    Dear User,

    Thanks for using Adobe Capture. We sincerly apologise for the issue you are facing with our app. We have observed an outage at Adobe hosted font detection service. We are working on it to restore on priority. Will keep you posted with more updates.

    Thanks,

    Capture Team.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices