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M
Mx.Michael.Reilly
Participant
October 9, 2020
Question

Receiving "Access Required" message when trying to use Adobe Capture

  • October 9, 2020
  • 3 replies
  • 611 views

When trying to use the Adobe Capture app in iOS 14, I receive an "Access Required" message after I sign in with my Creative Cloud account: "This account doest not have required access to a sync storage location. Please sign in with a different account."

    This topic has been closed for replies.

    3 replies

    A
    aolegario
    Participant
    October 16, 2020

    I get the same message. I had been using Capture fine about a month ago. WHAT HAPPENED? why have we lost access??????

    A
    aolegario
    Participant
    October 16, 2020

    It happened at the most inconvenient time, when I have a deadline at work. This happend previously with Adobe Premiere. Please TEST before sending the UPDATES to subscribers.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 19, 2020

    Hi

     

    I'm really sorry about this. Do you see a similar alert when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

     

    Sue. 

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    October 13, 2020

    Hi Defaultfr.

     

    This alert generally appears when someone does not have access to Creative Cloud Storage. A quick question:

     

    Do you see a similar alert when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

     

    Let me know. 

     

    Sue.

    J
    James Von Essen
    Participant
    October 11, 2020

    I'm getting the same issue as of today. I swear I used Capture about 3 or 4 days ago, after upgrading to iOS 14. Is there something I'm missing?

      Sue Garibaldi
      Community Manager
      Sue GaribaldiCommunity Manager
      Community Manager
      October 13, 2020

      Hi James. 

       

      This alert generally appears when someone does not have access to Creative Cloud Storage. A quick question:

       

      Do you see a similar alerty when you sign in with your Adobe ID to https://assets.adobe.com/libraries?

       

      Let me know. 

       

      Sue.

      J
      J_VonEssen
      Participant
      October 17, 2020

      I get the same message when opening the link you provided. I have an enterprise account through the school I work for, but have CC storage access. Please fix this. 

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