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Ish5C48
Participant
January 21, 2021
Question

Seamless Pattern- what am i doing wrong

  • January 21, 2021
  • 2 replies
  • 716 views

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    ShivamMishra-CaptureTeam
    Adobe Employee
    January 25, 2021

    Hello Ish,
    Sorry for the issue you are facing. We are investigating this issue on the highest priority.

    Additionally, Can you please help us with the following:
    1 - Original image from which you are trying to create a pattern.
    2 - Expected pattern Image (if it is generated in Photoshop correctly).
    3- The exact steps by which you are creating this pattern on Mobile Application.

    Since we are not able to reproduce this issue at our side in any reference device, all the above inputs will be very useful.

    I
    Ish5C48Author
    Participant
    January 21, 2021

    He helpful if I put what I was doing. 

    I'm using adobe capture but everytime I upload or use my camera on my Samsung s20 my pattern

    Isn't lining up and these fragmented bits of colour don't seem to go. It's almost like the shape isnt aligned. Is this an issue with the app or something I'm doing wrong?

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    January 21, 2021

    Hi Ish.

     

    One of Capture's engineers just responded to the email you sent through the in-app feedback. I've posted his response below in the event you check here first.

     

    Sue. 

     

    This should not be happening.

     

    Since your post on the forum the Capture team has been discussing this internally. Unfortunately, it is not happening on mobile devices we have so we need to discuss further what could possibly be causing it.

     

    In the meantime, if your need is urgent you can create the same pattern using Photoshop, where Capture is also available. A video tutorial is here https://youtu.be/XA3RqFk3ZPw?t=188  and the created pattern will be exactly same as what you would have created in the app.

     

    We will continue to look into this issue and will respond to your email when we determine what's going wrong. 

     

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