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sashab74124887
sashab74124887
Participant
April 7, 2021
Question

Server Problems With Adobe Capture

  • April 7, 2021
  • 1 reply
  • 243 views

I have to use the Adobe Capture app for school. Every time I try to sign it, I get the error message "we're experiencing server problems". I've tried looking up what that means, but all I get are results for connectivity issues. I don't get any of the error messages that show up for those. 

I tried restarting my phone but that didn't work. 

 

 

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    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    April 8, 2021

    Hi Sasha. 

     

    I haven't seen any server issues with Creative Cloud so if you're seeing a message something like "Unable to connect to the server," it's likely that it's a network connection issue with your device. A few things:

     

    * Have you used Capture in the past? That is, do you have content in your library? Or is this the first time you're using Capture?

    * Make sure you're not trying to sign in to Capture using a data connection.

    * If you're using a wifi network, try first closing any other apps on your device that are using it, disconnect from the network then restart your device and reconnect to the network and launch only Capture.

    * If you're still unable to connect see if you can find another wifi network to try.

     

    Let me know how things are going.

     

    Sue.

     

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