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Known Participant
May 14, 2023
Question

Sign in loop

  • May 14, 2023
  • 1 reply
  • 470 views

I tried to sign in to Capture using my Adobe CC account. I get a verification code and a you're signed in screen. Then I get sent back to the sign in or sign up page. 

This happens repeatedly. I close the app and try again with the same results. 

I'm using a Samsung S23 ultra.

I have a paid CC subscription.

 

Thanks for any suggestions. 

This topic has been closed for replies.

1 reply

jane-e
Community Expert
Community Expert
May 14, 2023

@Rod Pickett Photography 

 

How did you solve it when you had the same issue in 2021?

https://community.adobe.com/t5/adobe-capture-discussions/capture-won-t-let-me-sign-in/m-p/12519201

 

I've tagged Adobe Employee  @ShivamMishra-CaptureTeam who assisted you in that thread.

 

Jane

 

Known Participant
May 14, 2023
I didn't solve. I think I just gave up.
jane-e
Community Expert
Community Expert
May 14, 2023

@Rod Pickett Photography 

 

I see this Adobe email in several posts from staff throughout this forum. Try sending an email.

 AdobeCapture@adobe.com

 

Jane

Forum volunteer