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sarahs35202817
sarahs35202817
Participant
October 26, 2020
Question

Update errors - the x

  • October 26, 2020
  • 2 replies
  • 413 views

After the recent update the x key on the bottom menu under materials, shapes etc  which allows you to go back to the  Library of images, brushes etc doesn’t work on my mobile. 

 

I now have no way of accessing my library on  my mobile.

 

    This topic has been closed for replies.

    2 replies

    sarahs35202817
    sarahs35202817Author
    Participant
    October 26, 2020

    Hello,

    it is an iPhone 6 

    software version 12.4.8

    N
    Adobe Employee
    Nish2810
    Adobe Employee
    October 27, 2020

    Hi,

    Thank you for providing this information. We are no longer supporting iOS 12 so can you please update to iOS 13 or iOS 14 and check if that fixes the problem?

    Nishtha

    sarahs35202817
    sarahs35202817Author
    Participant
    October 27, 2020

    Hi,

     

    I can't update, but i have found that i can access the library via the picture icon in the corner, so i will do it that way for now. There is no way to edit the image on my phone now the x doesn't work. The images are fine on the Mac.

    N
    Adobe Employee
    Nish2810
    Adobe Employee
    October 26, 2020

    Hi,

    Sorry to hear that you are facing this issue. Can you please share which device you are using Capture on? It will be easier for us to find a fix if we have information about the device model and the OS version. 

    Thanks,
    Nishtha

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