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tanyah11891444
Participant
August 8, 2016
Question

Abode Acrobat XI Pro no longer works on my mac

  • August 8, 2016
  • 1 reply
  • 583 views

All of a sudden Abode Acrobat XI Pro no longer works on my mac, I bought this outright and it worked fine, now Adobe is asking me to buy the updated version for a monthly fee, when I purchased the original product at a high fee? does anyone know how I can get Abode Acrobat XI Pro working again?

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
August 8, 2016

Hi tanyah11891444

Please make sure that you are using Adobe Acrobat XI application not Adobe Reader XI.

Could you please let us know what happens when you try to open the Adobe Acrobat XI Pro application.

Do you get any error message? If yes, please share the screenshot of the exact message you get.

Also let us know the dot version of Adobe Acrobat XI Pro and OS you are using.

Regards,

Meenakshi

wpburan540
wpburan540
Participant
October 19, 2016

It says I am using a trial version (I bought acrobat 11) and opens a screen saying: Hello, Acrobat DC. Thanks for trying Acrobat XI... and the only option available is "Buy now".

wpburan540
wpburan540
Participant
October 19, 2016

I am using Mac OX 10.11.6

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