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WeedWhackerDood
Participant
August 8, 2016
Answered

Acrobat 11 Activation on New Computer After Deactivation on Old Computer

  • August 8, 2016
  • 1 reply
  • 682 views

I have uninstalled Acrobat 11 on my old computer and tried to install on my new computer with W10. When i enter the Serial Number on the new install, it tells me it is invalid. I have entered it with and with dashes, lower case and upper case letters, verified 0 vs O, (ZERO vs. Upper case 'o'), and i have verified it is DEACTIVATED on the old computer.

What can i do?

I have also tried to register on Adobe.com, with my Adobe account, and i cannot even get to the registration page.

Thanks for your commentary.

This topic has been closed for replies.
Correct answer WeedWhackerDood

No matter what I did, I could not get it to work. I found the Adobe CHAT option on 22Aug16, and RAMESH G. was there to save the day. He was able to verify i had properly DEACTIVATED both of my allowable copies and walked me through the process. Apparently it was my mistake, but we got through it.

Thanks Meenakshi for your help.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
August 8, 2016

Hi WeedWhackerDood

Please refer the troubleshooting steps provided in this KB doc: Error: "The serial number is not valid for this product" | Adobe Creative Suite

If it does not resolves the issue, please share the screenshot of the exact error message you get.

Regards,

Meenakshi

W
WeedWhackerDoodAuthorCorrect answer
Participant
August 23, 2016

No matter what I did, I could not get it to work. I found the Adobe CHAT option on 22Aug16, and RAMESH G. was there to save the day. He was able to verify i had properly DEACTIVATED both of my allowable copies and walked me through the process. Apparently it was my mistake, but we got through it.

Thanks Meenakshi for your help.

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