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cpgalt
Participant
August 16, 2016
Answered

Acrobat 11 installing as Japanese (or Chinese -- Kanji) version despite selecting English language

  • August 16, 2016
  • 1 reply
  • 768 views

I've just downloaded a legacy version (from Adobe's /olddownloads page) of Adobe Acrobat Pro XI (to install on a new Windows 10 laptop), and it goes through the full installation, including selecting English as the language. But when it's finished installing and I open the program, a small window entirely in Japanese (or some other Asian language, but kanji-type characters, wholly unreadable to me!).

I called Acrobat support, but the agent couldn't figure it out and sent me to a chat support, this forum. Anybody got a clue?

thanks

charles

This topic has been closed for replies.
Correct answer Adorobat

Hi cpgalt ,

Please visit this link which discusses the same topic : Installing Acrobat XI Pro - only lets me install in chinese

Let us know if you face any issue.

Thank You!

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
August 16, 2016

Hi cpgalt ,

Please visit this link which discusses the same topic : Installing Acrobat XI Pro - only lets me install in chinese

Let us know if you face any issue.

Thank You!

Shivam

V
vinmoe
Participant
September 30, 2022

Adorobat,

The link in your response is no longer active. Can  you please respost. I just got a new Windows 11 PC and logged into Adobe and downloaded the Acrobat Pro install file and it install screens are in japanese! See my screen shot.

Thanks

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