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cpgalt
Participant
Aug 16, 2016 12:02 AM UTC
Answered

Acrobat 11 installing as Japanese (or Chinese -- Kanji) version despite selecting English language

I've just downloaded a legacy version (from Adobe's /olddownloads page) of Adobe Acrobat Pro XI (to install on a new Windows 10 laptop), and it goes through the full installation, including selecting English as the language. But when it's finished installing and I open the program, a small window entirely in Japanese (or some other Asian language, but kanji-type characters, wholly unreadable to me!).

I called Acrobat support, but the agent couldn't figure it out and sent me to a chat support, this forum. Anybody got a clue?

thanks

charles

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Adorobat
AdorobatCorrect answer
Participating Frequently
Aug 16, 2016 10:13 PM UTC

Hi cpgalt ,

Please visit this link which discusses the same topic : Installing Acrobat XI Pro - only lets me install in chinese

Let us know if you face any issue.

Thank You!

Shivam

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2 replies

Adorobat
AdorobatCorrect answer
Participating Frequently
Aug 16, 2016 10:13 PM UTC

Hi cpgalt ,

Please visit this link which discusses the same topic : Installing Acrobat XI Pro - only lets me install in chinese

Let us know if you face any issue.

Thank You!

Shivam

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vinmoe
Participant
Sep 30, 2022 5:10 AM UTC

Adorobat,

The link in your response is no longer active. Can  you please respost. I just got a new Windows 11 PC and logged into Adobe and downloaded the Acrobat Pro install file and it install screens are in japanese! See my screen shot.

Thanks

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