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September 16, 2016
Question

acrobat 11 opening spontaneously

  • September 16, 2016
  • 1 reply
  • 259 views

After seeing a notification on my screen this morning, 9/16/2016, of an update to Adobe Acrobat 11 pro, the program has repeatedly opened spontaneously, and then displays a popup about a "There was an error opening this document.  This file cannot be found".  I can only assume this is somehow associated with the program update this morning. I've never had this problem before. Is anyone else having this problem after the update and what needs to be done to keep the program from spontaneously opening?

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1 reply

Adorobat
Participating Frequently
October 17, 2016

Hi ramont39118327,

I am sorry for the delay in response.

Could you please let me know if this is happening when you open any pdf file or when you try to launch the application?

Are you able to see the application's interface? if yes, please check what is the version of Adobe Acrobat XI.

Launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI Pro

Which operating system do you have- Windows/Mac?