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T
tv2axman
Participant
April 20, 2016
Question

acrobat 11 pro stops responding

  • April 20, 2016
  • 1 reply
  • 292 views

Opening any Acrobat 11 pro document stops responding after a few seconds and I need to close the program. If I open with Acrobat DC reader, I can look at the document. Of couse I cannot do anything I need to do.

Please help!!

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1 reply

Y
YatharthS
Participating Frequently
April 20, 2016

Hi tv2axman,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

If you are on Windows OS, open Acrobat, navigate to Help menu & repair the installation.

Please refer to this KB article :- Troubleshoot Windows system errors, freezes | Adobe software

If the issue persist please check with the different user account to replicate the issue .

Regards,

Yatharth 

T
tv2axmanAuthor
Participant
April 20, 2016

Many thanks for your help. I will try all the items you listed.

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