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bhorne226
Known Participant
September 13, 2016
質問

Acrobat 11 - "Unable to locate the Paper Capture recognition service" We can't OCR any documents. Tried uninstalling and reinstalling and it worked for about 2 weeks. Why does this keep failing?

  • September 13, 2016
  • 返信数 2.
  • 4728 ビュー

Our OCR ability keeps stopping.  Getting a message that it might be corrupt.  If we reinstall it will work for a week or two and then we get the same message again...Anyone have any ideas.  Getting tedious reinstalling the program...

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返信数 2

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rcoda1
Inspiring
August 15, 2017

This just started happening today! WTF is going on with Adobe?

Acrobat could not access the recognition service because:

Unable to locate the Paper Capture recognition service. Your installation may be corrupt.

This is probably due to either a low memory situation or an corrupt installation. If the problem is not cleared up by shutting down other applications and/or rebooting, then please re-install Acrobat.

late 2014 Macbook Pro 15" Retina with 16GB RAM.

I tried restarting and running my memory cleaner.

How could my installation become corrupt?

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determined_Butterfly5EEC
Participating Frequently
August 15, 2017

see my solution; try and copy files from the PaperCapture subfolder of Plug_ins to the Plug_ins folder.

I can't tell you where it is in Mac; I use Windows.

The issues seem to be with the path- as you get subfolders to subfolders

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rcoda1
Inspiring
August 15, 2017

I just turned the mac off (rather than restarting). That seemed to work. Acrobat DC also came up with a splash screen with something about the "latest version" on it... Why can't Acrobat update the way the rest of the CC does? Seems like it does it in stealth mode which is a real PITA, since I don't know it is updating.

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
September 21, 2016

This issue occurs when some installation file is removed or corrupted.

- uninstall Acrobat once.

- Delete Acrobat preferences from (Regedit>HKCU>Software>Adobe> Adobe Acrobat> Version) and C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version]

- reinstall Acrobat.

I hope it will resolve your issue.

Thanks.

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bhorne226作成者
Known Participant
September 21, 2016

This didn’t work. What is the cost to upgrade the program to DC and how do I go about it... I can’t spend any more time on this problem.

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