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M
mreinhart408
Participant
June 14, 2016
Answered

Acrobat 8 fails to recognize valid license

  • June 14, 2016
  • 1 reply
  • 556 views

I recently uninstalled Adobe Acrobat 8.1.3 from an old laptop. During the uninstall, I made sure to deactivate my license when that option was presented.

Now, I want to install Acrobat 8 on a new machine. I went to this page: Download Acrobat 8 and Acrobat 9 and downloaded Acrobat 8 pro. On the new machine, I successfully installed Acrobat 8. However, when I went to activate my previous license, it gave me an error saying that I was using an invalid license.

I chatted with customer support, and they verified that I had a valid license that was currently unused by any machine. Using the trial version, I also verified that Acrobat was fully functional.

Both the old and new laptops are running Windows 10 with all of the most recent updates downloaded and installed.

Why is Acrobat refusing to recognize my valid license key?

This topic has been closed for replies.
Correct answer mreinhart408

Thank you for getting back to me.

The troubleshooting guide did not help at all. However, after reading this forum thread:All I need is a link. A simple link. I realized that I was attempting to use an Acrobat 8 Standard license on an installation of Acrobat 8 Pro.

However, Adobe's download page doesn't have the standard version. I had to read this forum post: Downloading Acrobat 8 Standard and then get a .iso for Acrobat 8 standard from here: Shared Files - Acrobat.com .

I was using windows 10, so I could easily mount it and then run the autorun.exe file. Otherwise, you can always burn the .iso to a cd and run it from there.

1 reply

alpanak52693418
alpanak52693418
Participating Frequently
June 14, 2016

Hi Mreinhart408,

Please try the troubleshooting steps from the link  given Below.

Error: "The serial number is not valid for this product" | Adobe Creative Suite

Or

Troubleshoot Adobe activation and deactivation issues and error messages

Let us know if that helps.

M
mreinhart408AuthorCorrect answer
Participant
June 15, 2016

Thank you for getting back to me.

The troubleshooting guide did not help at all. However, after reading this forum thread:All I need is a link. A simple link. I realized that I was attempting to use an Acrobat 8 Standard license on an installation of Acrobat 8 Pro.

However, Adobe's download page doesn't have the standard version. I had to read this forum post: Downloading Acrobat 8 Standard and then get a .iso for Acrobat 8 standard from here: Shared Files - Acrobat.com .

I was using windows 10, so I could easily mount it and then run the autorun.exe file. Otherwise, you can always burn the .iso to a cd and run it from there.

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