Skip to main content
francos25364733
Participant
October 13, 2016
Answered

Acrobat 8 Professional installation problems on a new PC (Windows 7)

Hello

I replaced my PC with a new one and just cannot install the Adobe Acrobat 8 Professional software on the new PC. The installation process is blocked when inserting the Serial Number. It doesn't work even if I try to install the program from the original disk.

Thanks in advance for your help

Franco

This topic is closed to new replies. Start a new post to keep the conversation going.
kglad
kgladCorrect answer
Community Expert
October 13, 2016

check your hosts file.  for help with that, and more:

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

View reply

4 replies

Bani Verma
Bani Verma
Legend
October 20, 2016

Moving to Installing, Updating, & Subscribing to Acrobat​

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 13, 2016

what do you see when entering your serial number?

Translate
francos25364733Author
Participant
October 13, 2016

Hi there, thanks

When I enter the serial no. I get a message saying:

Error in the update verification:

the installation program couldn’t validate the product serial number given by the user. Contact Adobe Customer Support …

Translate
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 13, 2016

check your hosts file.  for help with that, and more:

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices