Acrobat 9 Pro

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After Installed on new machine, won't move out of trial state after owning and using for 5 years. Registered with adobe since 2011 after upgrading from 6.0. Verified SN#

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try67Correct answer

Community Expert

What you're installing is an Upgrade version of the license, which means that you must have a full previous version. That's why the version you're installing is not in the list... If you don't have the s/n of a full previous version then you can't install it.

You should also keep in mind that Acrobat 9 is quite old and outdated. It is not compatible with any current OS and not supported by Adobe anymore.

kglad

Community Expert

what happens after entering your serial number?

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R

robtomasAuthor

Participant

Hi, kglad,

Acually, the window is called Setup Option.

Choose: I have a serial #... enter below. OR

Choose: To continue trial.

After clicking on the populated SN#, it gives a Green check mark, then goes to the next page. It says select the product you own from a drop down window. The choices range from 6.0 Standard or Pro all the way up to CS3. The only thing missing from the list is Acrobat 9 Pro. It lists Standard, but I have Pro. Then asks to re enter SN#. I have tried this with Standard and it says SN# doesn't match the product. The only version not listed is Acrobat 9 Pro? Frustrating!

Robert

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try67

Correct answer

Community Expert

What you're installing is an Upgrade version of the license, which means that you must have a full previous version. That's why the version you're installing is not in the list... If you don't have the s/n of a full previous version then you can't install it.

You should also keep in mind that Acrobat 9 is quite old and outdated. It is not compatible with any current OS and not supported by Adobe anymore.

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