Skip to main content
This topic has been closed for replies.
Correct answer try67

What you're installing is an Upgrade version of the license, which means that you must have a full previous version. That's why the version you're installing is not in the list... If you don't have the s/n of a full previous version then you can't install it.

You should also keep in mind that Acrobat 9 is quite old and outdated. It is not compatible with any current OS and not supported by Adobe anymore.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 23, 2016

what happens after entering your serial number?

R
robtomasAuthor
Participant
August 23, 2016

Hi, kglad,

Acually, the window is called Setup Option.

Choose: I have a serial #... enter below.  OR

Choose: To continue trial.

After clicking on the populated SN#, it gives a Green check mark, then goes to the next page. It says select the product you own from a drop down window. The choices range from 6.0 Standard or Pro all the way up to CS3. The only thing missing from the list is Acrobat 9 Pro. It lists Standard, but I have Pro. Then asks to re enter SN#. I have tried this with Standard and it says SN# doesn't match the product. The only version not listed is Acrobat 9 Pro? Frustrating!

Robert

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
August 24, 2016

What you're installing is an Upgrade version of the license, which means that you must have a full previous version. That's why the version you're installing is not in the list... If you don't have the s/n of a full previous version then you can't install it.

You should also keep in mind that Acrobat 9 is quite old and outdated. It is not compatible with any current OS and not supported by Adobe anymore.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices