Skip to main content
Participant
October 10, 2016
Answered

Acrobat 9 Pro stopped working

  • October 10, 2016
  • 1 reply
  • 810 views

New Macbook Pro, after installing Sierra, Acrobat 9 Pro, version 9.3.0 (Adobe suite CS5) stopped working. First error message "...part of a suite ... open a different program". That didn't work. Uninstalled and installed from disc. Current error message, "licensing for this product has stopped working". How can I fix my Acrobat, please??

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi philipp12325672

Would like to inform you that Acrobat Pro 9 is not compatible with Mac OS Sierra.

We cannot predict if it will work properly or not with this OS version.

However you can refer the troubleshooting steps provided in this KB doc: Error: "Licensing has stopped working" | Mac OS

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
October 20, 2016

Hi philipp12325672

Would like to inform you that Acrobat Pro 9 is not compatible with Mac OS Sierra.

We cannot predict if it will work properly or not with this OS version.

However you can refer the troubleshooting steps provided in this KB doc: Error: "Licensing has stopped working" | Mac OS

Regards,

Meenakshi