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Participant
June 15, 2016
Answered

Acrobat 9 Standard

  • June 15, 2016
  • 2 replies
  • 560 views

I am using Acrobat 9 Standard on a Windows 7 professional computer.  I get messages that prompt me to check for upgrades for Acrobat.  I try to upgrade but I get an error message that says an upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing or the upgrade patch may update a different version of the program.  It asks me to verify that the program exists on the computer and that i have the correct upgrade patch. 

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Correct answer Test Screen Name

That is correct. 9.5.5 is the final update for V9. Acrobat DC is a new product, you must buy or subscribe. V9 is too old for support or upgrades.

2 replies

Test Screen NameCorrect answer
Legend
June 15, 2016

That is correct. 9.5.5 is the final update for V9. Acrobat DC is a new product, you must buy or subscribe. V9 is too old for support or upgrades.

Legend
June 15, 2016

What version do you have? What is the patch you are trying to install?

Participant
June 15, 2016

Version 9.5.5  AcrobatDCUpd1501620039.

T. Bonanno

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