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TarmacTerry
TarmacTerry
Participant
July 21, 2016
Question

acrobat add-on stops Office loading

  • July 21, 2016
  • 3 replies
  • 624 views

None of my Office Apps open following the installation of Acrobat DC.

They open without the add-ons but not with it , please why? and how do I resolve the Acrobat issue

Office Small Business 2013
Adobe Acrobat DC

both latest updates

This topic has been closed for replies.

3 replies

TarmacTerry
TarmacTerryAuthor
Participant
August 4, 2016

If I enable the add-in Word, Excel, Outlook will not start up, it stalls on loading PDF Maker add-on.

I've tried multiple Office versions and latest version of Acrobat & V8.

Adorobat
Adorobat
Participating Frequently
August 4, 2016

Try to remove Acrobat with Cleaner tool from here : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then reinstall Acrobat.

TarmacTerry
TarmacTerryAuthor
Participant
July 22, 2016

When you try to startup Outlook, Word, Excel they stop at the addin Adobe PDF Maker its a Windows 10 machine

Adorobat
Adorobat
Participating Frequently
July 22, 2016

Hi ,

Could you please tell how MS Office apps opens without Acrobat add-on ,are you removing it yourself (Under Word>File>Account>Options>Add-ins) or there is a pop-up which is asking you to removing it?

Could you please post a screenshot here?

Check if there are any updates available for Acrobat,Open Acrobat>navigate to Help>Check for Updates...

Let us know about the results.

Thank You!

Shivam

Adorobat
Adorobat
Participating Frequently
July 21, 2016

Hi tarmacterry ,

Could you please tell if you see any error message when trying to open Office apps?

What Operating System do you have- Windows/Mac?

Thank You!

Shivam

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