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patbigalke7
Participant
February 15, 2016
Question

Acrobat Button Gone

  • February 15, 2016
  • 1 reply
  • 386 views

Hey Guys,

I am having a problem with my Adobe Acrobat and the Acrobat button that is on the tool bar in Excel and Word. The button has disappeared. I am running Acrobat 11.0.12 and I am running Microsoft Office 365 V. 16.0.6366.2062. The .com addin is enabled and I have tried uninstalling it and then reinstalling it with no luck. I have uninstalled Acrobat 11 and reinstalled it with no luck. I have ran the repair on acrobat with no luck. I have also run the repair on 365, and also uninstalled it and reinstalled it with no luck. I have also tried to manually register the .com addin with the regsvr32 command showing the correct path, but still no button. This has been going on for a month now and we really need to get those buttons back because we do a lot of editing. Any ideas? Please! Microsoft refuses to help!

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1 reply

A
Anonymous
February 15, 2016

Hi ,

As I can see you are not on the latest patch of Acrobat.

Try updating it the latest one and see if that helps to get it back.

Launch Acrobat>Navigate to Help>Check for Updates.

Regards

Sukrit Dhingra

P
patbigalke7Author
Participant
February 16, 2016

Thanks for the quick response. I have updated Acrobat to the latest version already! Button is still gone! Please help! I have searched and searched your forums, and I find it impossible to believe that nobody has seen this or found a solution to this problem yet?

A
Anonymous
February 16, 2016

Hi ,

As you are using Office 2016 and it is a not a compatible with Acrobat XI ,that is why you are experiencing this issue.

Office 2016 is only compatible with Acrobat DC.

Compatible web browsers and PDFMaker applications, Adobe Acrobat

Regards

Sukrit Dhingra

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