Skip to main content
This topic has been closed for replies.
Correct answer Sarojini_Nagar

Hi ,

Let us know the exact MAC OS version you have?

Refer this article to check for system compatibility : Troubleshoot Adobe Acrobat Reader installation on Mac OS ​and follow the steps mentioned in it .

Let us know how it goes .

Regards

Sarojini

1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
August 7, 2016

Hi hannahw5054713 ,

Please attach a screenshot of the error message  you get ?

Also let us know the OS version on the system and the exact version of Acrobat DC you trying to install ?

If you have windows , try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the system and install Acrobat from this link : Download and install Acrobat DC subscription

Let us know if this helps.

Regards

Sarojini

hannahw5054713
hannahw5054713Author
Participant
August 7, 2016

Hello,

Do not have a print screen at the moment.. trying to redownload. It just appears as error message and says to contact someone

I am on a macbook air.

Thanks

Hannah

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices