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falcon68
Participant
August 16, 2016
Question

Acrobat DC cannot find scanner

  • August 16, 2016
  • 1 reply
  • 1455 views

My OS is Windows 10 pro version 1511 (64bit)

When I try to scan something from my Samsung ProXpress M3870FW acrobat says it

cannot find my scanner.  Does acrobat have problems with 32 & 64 bit windows versions,

32 or 64 bit acrobat versions, or 32 or 64 bit scanner drivers?  I have trouble shot this

problem to death and still can't get it to work. HELP?

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
August 16, 2016

Hi falcon68 ,

Could you please tell if you are able to scan from Scanner's native interface?

Try to perform following steps :.

1- Restart the Computer and the Scanner and then check if you are able to scan.

2- Try to check if there is an update available for Acrobat, Launch Acrobat, click on Help menu>then Check for updates.If there is an update available , download and install it and check if you are able to scan from Acrobat DC.

3- If step 2 doesn't fix the issue , please visit here : Troubleshooting tips for scanner issues when using Acrobat  and here :  Acrobat DC unable to find the scanner connected to Windows 10 Home but Windows can .

Let us know about the results.

Thank You!

Shivam

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