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Inspiring
June 16, 2016
Question

Acrobat DC comments slow to open (Mac)

  • June 16, 2016
  • 12 replies
  • 4163 views

Whenever I try to open the comments pane in Acrobat Pro DC, it hangs with a beachball for nearly 15 seconds. This happens on both machines where I have Acrobat DC installed. Is this normal behavior for Acrobat DC? We are an all Mac all digital workflow, but I am one of the few not using Acrobat 9. Oh, how I miss it

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12 replies

JR Boulay
Community Expert
Community Expert
June 21, 2016

I get the same issue on my 2 Macs (Mavericks, aka Mac OS X.9), even after a "clean install" and reinstalling all softwares.

Acrobate du PDF, InDesigner et Photoshopographe
Community Manager
June 19, 2016

Hi  ,

Please provide the dot version of the program & OS installed on your system.

Also check if there is any update to be install.

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Is this happening with the particular documents or with all the documents.

Please check with other user account to replicate the issue .

Let me know how it goes.

Regards,

Yatharth

Dan ByerAuthor
Inspiring
June 20, 2016

Of course everything is all up to date. I had already ruled out a user account issue since I see this behavior on both of the production machines I use regularly. I had also already tried deleting preferences (quite a few more than just the ones mentioned in your link) without success. So I was grumbling under my breath as I begrudgingly followed your suggestion of creating another user account. The problem seems to be gone! ...or, at least minimized. There's still an annoying lag of 2–3 seconds to open the commenting pane every time I open a file, but not the downright unusable lag of 15 seconds I was facing hundreds of times a day.

I wish I knew what the root of the problem is, though. There must be some other, non-obvious, preference file or support file somewhere in that User Library folder. If I knew which it was, I wouldn't have to lose hours of productivity recreating and rebuilding my user accounts on both machines.