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Grgareus
Participant
May 12, 2016
Question

Acrobat DC continually asks for subscription to be "purchased" this is already done.

  • May 12, 2016
  • 14 replies
  • 749 views

After uninstalling, reinstalling, and signing in and out of CC 4 times, each time Acrobat DC is opened the "subscription expired" message appears and makes the program completely unusable as anything but a viewer.  Windows 10 PC.  This needs to be addressed immediately because it is obvious others have the same problem.  There is no reason a paid subscription should be unavailable to the subscriber.

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14 replies

Serene_MoonbeamB82A
Serene_MoonbeamB82A
Participant
June 7, 2016

did this ever get solved? I was on live tech support through chat for about 4 hours. They did everything that I was told to do on this forum, which I had already tried, to no avail. They then told me that they had to push it farther up the tech support chain they didn't what else to do, that someone would contact me within 48 hours. 5 days later nothing.

allisont97502157
allisont97502157
Participating Frequently
May 15, 2016

Corrrct

allisont97502157
allisont97502157
Participating Frequently
May 15, 2016

Correct

allisont97502157
allisont97502157
Participating Frequently
May 15, 2016

Correct

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 13, 2016

Hi Grgareus ,

We are sorry for the inconvenience caused .

Please try these steps mentioned below :

  • Rename the SLCache folder to SLCacheold, present at the following location:    Windows: C:\Program Files (x86)\Common Files\Adobe   

  • Rename SLStore folder toSLStoreold, present at following location:    Windows: C:\ProgramData\Adobe   

    Then try to launch  and check with the acrobat program .
    Let us know if this helps .
    Regards
    Sarojini
GrgareusAuthor
Participant
May 13, 2016

Thanks for the suggestion.  I tried those steps and was told to reinstall Acrobat, which I did.

The problem re-appeared as soon as I opened the program after the installation, I received the red circle, "subscription expired" message on the main Acrobat screen.

Any other suggestions?

missdeeinpre
missdeeinpre
Participant
May 14, 2016

I am having the same issue on a Mac and have reinstalled several times with no luck.  Is there a way to contact Adobe directly to have ;this issue resolved as I am paying for a service that I cannot use.

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