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Question

Acrobat DC Crash - Print Web Page

Forum|Forum|9 years ago
July 5, 2016
1 reply
646 views

Acrobat DC ver: 2015.016.20045

OS: windows 8.1

Browser: IE 11.0.9600.18350CO

1. Click Print Web Page

2. a popup windows shows multiple conversion jobs running (screen shot 01)

3. select print to Adobe PDF

4. Adobe crashes (screen shot 02, 03)

screen shot 01

screen shot 02

screen shot 03

I'd realy appreciate your help.

This topic has been closed for replies.

Adorobat

Participating Frequently

Hi baojings60291264 ,

Could you please tell if this is happening with a single web page or with all the web pages you are pages you are trying to print?

Are you able to print to Adobe PDF from other application like Notepad or MS Word?

Check if there is any update available for IE.

Let us know about the results.

Thank You!

Shivam

B

baojings60291264Author

Participant

It happens to different web pages.

It's reproducible even after running acrobat DC cleaner tool, reinstall acrobat DC, restart PC, etc.

IE is up-to-date.

Printing from Word has no issue.

Addtional info, after the crash error:

1. it generated the new pdf file and I can open it, do OCR on it.

2. Task manager shows Acrobat still runs (screen shot 04). sometimes, several of them - I expect it to close after printing job

Adorobat

Participating Frequently

Try to disable PDF add-on in IE,for that,open IE>click gear icon in the top right>Manage add-ons>locate the add-on related to Adobe Create PDF/Lean print>Right click>Disable. After disabling add-on restart IE and enable them again.

Check if the issue is resolved.

If disabling IE doesn't work, try to reset IE. Open IE .click on gear icon in the top right>Internet options>Advanced tab>Reset.

Let us know about the results.

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