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September 27, 2016
Question

Acrobat DC crashes immediately as you click an icon of a tool

  • September 27, 2016
  • 1 reply
  • 619 views

Hello. I see a very starnge crash. I have some my plugins in Acrobat DC on OS X. On mostly systems everything is OK. But on two machines with El Capitan one of my plugin crashes when you click an icon in list of tools.

As I see in dump crash apeears not in my plugin's function:

```

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.Acrobat.framework       0x00000001080cf993 0x105fe3000 + 34523539

1 com.adobe.Acrobat.framework       0x0000000106d889f6 0x105fe3000 + 14309878

2 com.adobe.Acrobat.framework       0x00000001060fb7e7 0x105fe3000 + 1148903

3 com.adobe.Acrobat.framework       0x00000001060fafc8 0x105fe3000 + 1146824

4 com.adobe.Acrobat.framework       0x0000000106046d4c 0x105fe3000 + 408908

5   com.adobe.Acrobat.framework       0x00000001060468ea 0x105fe3000 + 407786

6 com.adobe.Acrobat.framework       0x0000000106048896 0x105fe3000 + 415894

7 com.adobe.Acrobat.framework       0x00000001060486f2 0x105fe3000 + 415474

8 com.adobe.Acrobat.framework       0x0000000106046f00 0x105fe3000 + 409344

9 com.adobe.Acrobat.framework       0x00000001060468ea 0x105fe3000 + 407786

10 com.adobe.Acrobat.framework      0x0000000106048896 0x105fe3000 + 415894

11 com.adobe.Acrobat.framework      0x00000001060486f2 0x105fe3000 + 415474

12 com.adobe.Acrobat.framework      0x0000000106046f00 0x105fe3000 + 409344

13 com.adobe.Acrobat.framework      0x00000001060468ea 0x105fe3000 + 407786

14 com.adobe.Acrobat.framework      0x00000001060465c8 0x105fe3000 + 406984

15  com.adobe.Acrobat.framework      0x000000010699bae3 0x105fe3000 + 10193635

16 com.adobe.Acrobat.framework      0x0000000106045f3b 0x105fe3000 + 405307

17  com.apple.AppKit                   0x00007fff9167dcd2 -[NSView _drawRect:clip:] + 3626

18  com.apple.AppKit                   0x00007fff916d5cad -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1873

19  com.apple.AppKit                   0x00007fff916d608a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862

20  com.apple.AppKit                   0x00007fff916d608a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862

21  com.apple.AppKit                   0x00007fff916d608a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2862

22  com.apple.AppKit                   0x00007fff9167b3fb -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 838

23  com.apple.AppKit                   0x00007fff9167c785 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5840

24  com.apple.AppKit                   0x00007fff9167abe0 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 334

25  com.apple.AppKit                   0x00007fff91678feb -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2449

26  com.apple.AppKit                   0x00007fff916743f5 -[NSView displayIfNeeded] + 1950

27  com.apple.AppKit                   0x00007fff91673c3c -[NSWindow displayIfNeeded] + 232

28 com.adobe.Acrobat.framework      0x000000010603ddb9 0x105fe3000 + 372153

29  com.apple.AppKit                   0x00007fff9173c1a4 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 884

30  com.apple.Foundation                   0x00007fff97354dec __NSFireTimer + 95

31  com.apple.CoreFoundation           0x00007fff98e58b94 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

32  com.apple.CoreFoundation           0x00007fff98e58823 __CFRunLoopDoTimer + 1075

33  com.apple.CoreFoundation           0x00007fff98e5837a __CFRunLoopDoTimers + 298

34  com.apple.CoreFoundation           0x00007fff98e4f871 __CFRunLoopRun + 1841

35  com.apple.CoreFoundation           0x00007fff98e4eed8 CFRunLoopRunSpecific + 296

36  com.apple.HIToolbox             0x00007fff9dd31935 RunCurrentEventLoopInMode + 235

37  com.apple.HIToolbox             0x00007fff9dd31677 ReceiveNextEventCommon + 184

38  com.apple.HIToolbox             0x00007fff9dd315af _BlockUntilNextEventMatchingListInModeWithFilter + 71

39  com.apple.AppKit                   0x00007fff9151bdf6 _DPSNextEvent + 1067

40  com.apple.AppKit                   0x00007fff9151b226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

41  com.apple.AppKit                   0x00007fff9150fd80 -[NSApplication run] + 682

42 com.adobe.Acrobat.framework      0x0000000105feb201 0x105fe3000 + 33281

43 com.adobe.Acrobat.framework      0x0000000105fe9bae RunAcrobat + 246

44  com.adobe.Acrobat.Pro                  0x0000000105fdef47 main + 86

45  libdyld.dylib                    0x00007fff8d4f35ad start + 1

```

I also found crash with such dump in the internet:

Mac Forums

I have no idea why acrobat crashes. Maybe someone can help me?

This topic has been closed for replies.

1 reply

Dan_Korn
Inspiring
October 3, 2016

Presumably the tool is not set up correctly.  It's hard to tell what's wrong just from the crash report, though.

Can you post the code that creates and configure the tool and the toolbar?  Or a minimal example that demonstrates the problem?

Also, if you build one of the sample plug-ins, such as Stamper, does that have the same problem?  If so, then I would try re-installing Acrobat.  If not, then you need to examine what's different about the code for tools in your plug-in than in the sample.