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rmiltenb
rmiltenb
Participating Frequently
March 22, 2016
Question

Acrobat DC fails to install update

  • March 22, 2016
  • 1 reply
  • 2020 views

Hello.  I have several computers that are failing to install both patches (59 and 60).  I have rebooted a few of them but the update is still not installing.  I deployed the continuous version with updates enabled.  The notification is in the system tray. 

Here's the error from the Application log in Event Viewer:

Product: Adobe Acrobat DC - Update '{AC76BA86-A440-FFFF-A440-0C0F0A4E5C00}' could not be installed.  Error code 1625.

Is there any way to force along the patch to be installed besides manually installing it?  Thanks.

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 22, 2016

Hi rmiltenb,

Please run Adobe Acrobat as administrator.

Also try to turn Off the security firewall .

Check if this resolves the issue.

Regards,

Meenakshi

rmiltenb
rmiltenbAuthor
Participating Frequently
March 22, 2016

I thought the purpose of the Adobe Acrobat Update Service was to download and install the updates without admin intervention?

L
LeoUpdaterX
Participating Frequently
March 22, 2016

The service is to provide elevation, not to download and install updates.

If you are willing to collect several Updater and MSI log files, please let me know and I will provide detailed info which files needed.

You will also be asked to enabled Updater and MSI verbose logging.

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