Acrobat DC has stopped working

Forum|Forum|10 years ago
May 4, 2016
5 replies
892 views

I'm having a problem with opening random pdfs with Acrobat Pro DC. If I clicked on the pdf nothing happens. If I open Acrobat then open the pdf, I get "Adobe Acrobat DC has stopped working". It will open other pdfs. I initially thought that is was a corrupted file but I can open the same pdf using Acrobat Pro XI without any issues. I've already added the missing folder listed below. I'm on a PC with Windows 10.

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

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Kelly McCathran

Inspiring

Also, do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away?

Kelly McCathran

Inspiring

Can you try going to Help > SignIn/SignOut ?

Kelly McCathran

Inspiring

Have you tried un-installing and re-installing Acrobat DC?

K

kimp53476669Author

Participant

Yes and it happened again. Now it's happening to more than one person.

Kelly McCathran

Inspiring

Try opening the End User Licence Agreement File in the Acrobat DC or Adobe Reader DC folder and clicking Accept. This should be the path for Reader:

Program Files (x86) > Adobe > Acrobat Reader DC > Reader > Eula.exe
Double click Eula.exe and hit accept.
Try Launching Acrobat again.

This thread may also be helpful for deployment packages and you may need to contact your IT department, they may have to fix this issue for you (if app was deployed using SCCM 2012 R2). Forward them this link:

Acrobat Pro DC (installed via CCP) requesting sign-in

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