Acrobat DC Installer says I already have a newer version installed - What do I need to do?

Question

As subject, Acrobat DC Installer says I already have a newer version installed - What do I need to do?

I did have DC installed previously, but it stopped working, so I uninstalled it, then tried to reinstall - I think some files must have got left behind, but I have no idea where to look.

Thanks for any help,

Craig

Meenakshi_Negi · Accepted Answer

Hi craighealdpointPlease use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to completely remove Acrobat DC (if you are on Windows) and then restart your system.Then try to re-install application from following links: Adobe Acrobat Reader DC: Adobe - Adobe Acrobat Reader DC Distribution Adobe Acrobat DC : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know how it goes.Regards,Meenakshi

Meenakshi_Negi · Answer

Moving this to Installing, Updating, & Subscribing to Acrobat

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