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lo80522360
lo80522360
Participant
April 11, 2016
Answered

Acrobat DC: My cloud version that I subscribe to doesn't work.

  • April 11, 2016
  • 1 reply
  • 1129 views

I subscribe to Creative Cloud.  A month or so ago I was in a pinch and when CC Acrobat DC didn't work, I downloaded the trial version.  Now that has expired and I can't get DC to work in full.  My account is paid.  Help !!

This topic has been closed for replies.
Correct answer YatharthS

Hi lo80522360 ,

Please launch the trial version for Acrobat Pro DC , it will give the message window for Trial has expired .

On the same window, you will see the option for 'License the Software' , please click on that option & enter your credentials for licensing the program .

Then after check with Acrobat Program , it will work fine .

Let me know if it works.

Regards,

Yatharth 

1 reply

Y
Community Manager
YatharthSCommunity ManagerCorrect answer
Community Manager
April 12, 2016

Hi lo80522360 ,

Please launch the trial version for Acrobat Pro DC , it will give the message window for Trial has expired .

On the same window, you will see the option for 'License the Software' , please click on that option & enter your credentials for licensing the program .

Then after check with Acrobat Program , it will work fine .

Let me know if it works.

Regards,

Yatharth 

lo80522360
lo80522360Author
Participant
April 12, 2016

Hello Yatharth:

Thank you for your email.

Didn't work. Keeps cycling back to "trial expired".

Maybe I should erase all Adobe Products ??

This is crazy frustrating.

    G
    Grace29322558vqc6
    Participant
    April 10, 2023

    I keep getting the subscription expired message even though I am paying for Creative Cloud membership that shows I have access to 64 apps. How is it that Acrobat Pro is the ONE app that decides to unsubscribe itself? Is it alive? Does it have a mind of its own? Please fix your issues asap and stop this nonsense. Acrobat Pro was working perfectly fine a few weeks ago for me.

     

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